Frequently Asked Questions

1. Should I test my drinking water?2023-07-05T14:46:09-04:00

Yes! There is a rapidly escalating drinking water crisis in our communities because of PFAS and new “Forever Chemicals” being detected in our drinking water supplies. Check with your local regulatory agency for the latest information:

What tests do I need?

Along with our Standard Test package, you may choose additional parameters to add to the package. If you do not see something that suits your needs, please CONTACT US.

2. How often should I get my water tested?2022-12-15T21:18:27-05:00

To be certain your drinking water hasn’t been affected, it is best to get your water tested once per year. Check with your local health department for other testing requirements.

3. What should I test my water for?2023-07-05T14:47:31-04:00

We offer various drinking water testing options for private water testing to the regulated community. The Standard Test will provide a general indication of water quality and address basic indicators and you may build upon the standard test for those living near potential sources of contamination like farms or industrial sites. For a complete breakdown of our water test kits, visit our order page.


4. What are PFAS and “Forever Chemicals?”2022-12-15T21:20:07-05:00

Per- and polyfluoroalkyl substances (PFAS) are a diverse group of human-made chemicals used in a wide range of consumer and industrial products. These chemicals seep into water from factories, landfills, and other sources. They’re often called “forever chemicals” because they don’t easily break down in the environment. PFAS chemicals have been linked to many adverse health outcomes, including kidney and testicular cancer, thyroid problems, liver disease, decreased fertility, and developmental problems.

5. Is YORK Analytical certified or accredited to test for PFAS?2023-07-05T14:49:11-04:00

YORK Analytical Laboratories is certified in both New York and Connecticut to analyze PFAS in both potable and non-potable water. YORK uses the United States Environmental Protection Agency (USEPA) 537.1 or 533 for potable water, as applicable and USEPA draft method 1633 for non-potable water.

YORK is a NELAP accredited laboratory and maintains comprehensive certifications in various states including: do we focus this on drinking water?

  • New York State Dept. of Health Nos. 10854, 12058, and 11706
  • Connecticut Dept. of Health Nos. PH-0723 PH-0721, and PH-0800
  • New Jersey Dept. of Environmental Protection Nos. CT-005 and NY-037
  • Pennsylvania Dept. of Environmental Protection No. 68-04440

See the attached from the home page and please make consistent.

6. Where do you offer water testing services?2023-06-27T12:04:39-04:00

We have five laboratories and service centers for drinking water quality testing throughout the Hudson Valley, Long Island, New York City and Connecticut where people can pick up and return water sample testing kits. Our locations are: the Nyack service center (Nyack, NY), the Queens Analytical Lab (Richmond Hill, NY), the Long Island service center (Islandia, NY), the Stratford Analytical Lab (Stratford, CT), and the Newtown Analytical Lab (Newtown, CT).

7. Who performs the water testing and analysis?2022-05-09T12:14:53-04:00

All water testing and analysis is performed by YORK Analytical Laboratories. Independent and family-owned, YORK Analytical is the most respected name in environmental testing in the Greater New York region with 30 years of expert analyses. Our What’s in Your H2O water testing service was created to offer fast and accurate analysis of drinking water from your private wells or municipal supplies.

8. What accreditations and state certifications does York Analytical have?2022-12-15T21:24:54-05:00

YORK is a NELAP accredited laboratory and maintains comprehensive certifications in various states including: do we focus this on drinking water?

  • New York State Dept. of Health Nos. 10854 and 12058
  • Connecticut Dept. of Health Nos. PH-0723 and PH-0721
  • New Jersey Dept. of Environmental Protection Nos. CT-005 and NY-037
  • Pennsylvania Dept. of Environmental Protection No. 68-04440
9. How does the process work?2022-12-15T21:25:54-05:00

The water sampling and testing process is simple. Please note—you must return your water samples the same day you collect them. Please allow ample time for courier service scheduling, if applicable.

10. Do you offer a home collection service for water test kits?2023-06-23T13:46:03-04:00

Yes! You can choose to have an H2O Customer Services member come to your location to collect the water samples. There is a home collection service fee. We serve Connecticut, Hudson Valley area, Long Island and New York City.

11. When will I get the results of my water test?2023-07-05T14:51:55-04:00

You will receive by email your final drinking water analysis report within the timeframe indicated on the test you ordered. The standard turnaround time is between 5 and 7 business days and if adding Forever Chemicals Water Tests (PFAS), the turnaround time will increase to between 7 and 10 business days.

12. Do you offer a rapid turnaround time for water tests if needed?2022-12-15T21:29:09-05:00

Yes, if you need a rush turnaround, we’ll be able to accommodate the request. However, some tests require more time than others and we can’t guarantee a specific turnaround until we receive the sample and request.

13. How much does it cost to test my water?2023-06-26T09:49:06-04:00

Water Test Kit pricing varies depending on the level of testing being performed. For a full pricing breakdown, visit our water test kit order page.

What do my results mean?2022-12-15T21:34:43-05:00

Check with your local health department to review your results. Please see our resources page or call 203-270-9973 to speak with a representative for further information.

1. What industries/types of businesses are a good fit for the business partner program?2022-05-09T12:07:39-04:00

Our business partner program is great for a variety of business types, including home inspectors, water treatment professionals, well drillers, plumbing companies, realtors and real estate attorneys, veterinarians, and more!

2. What can I offer my customers/clients?2022-05-09T12:07:53-04:00

Our business partners are able to provide their clients a number of benefits. These include coupon codes for drinking water test discounts and upgrades and PFAS and drinking water safety education tools to share. Business partners are also able to close transactions faster with a local, professional water testing lab that delivers quick turnaround analysis.

3. How does the process work?2022-05-09T12:08:11-04:00

Once you enroll with in the Business Partner Program, we schedule a call with a leader of our Water Testing Division to learn about your business and customers, and potential water testing needs. We explain the program benefits and partner pricing, and then schedule a home water test if you’d like to see the process and quality of our testing and reporting.

We then add your company information to our Preferred Vendor List on our website, and in the reports we send to clients.

4. How do I become a business partner?2022-05-09T12:08:23-04:00

Visit our Business Partner page and fill out the form to start the application process.


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